Komodo Booking Policy

Booking Policy and Terms for Komodo Trip

Book your Komodo trip safely and easily with Senaru Trekking. We partner with trusted local boat teams in Labuan Bajo and Lombok Island who providing great service. Even though our main trekking team does not run the boat tours, we only recommend trips that are safe, reliable, and Eco-friendly.

Why Guests Choose Us for Komodo Trips

  • One Contact Point: Book your Rinjani trek and Komodo trip in one place. No confusion, no extra hassle.
  • Trusted Boats: We only work with safe, verified, and eco-friendly operators.
  • Tested by Us: Our team has taken these trips firsthand, so we only recommend the best ones.
  • Full Support: Get quick help in English or Indonesian before and during your trip.

Pink Beach Labuan Bajo

Komodo Booking and Terms Policy.

Reservation.

  • Please fill in the complete information to our Email at tours@senarutrekking.com
  • Name list and details of arrival and departure shall follow every booking
  • Get booking confirmation by email or WhatsApp after your booking is confirmed.
  • Secure your booking by sending a deposit.
  • Please send us your profile information or a copy of your passport.
  • All prices we presented in the tour package can be changed and are not final until confirmed to book the tour.
  • Share your arrival schedule at Labuan Bajo airport or any hotel in Labuan Bajo for pick-up service.

Payment

  • Deposit Requirement: A non-refundable deposit of 30% to 50% of the total tour price is required to secure a booking.
  • Balance Payment: The remaining balance must be paid in full at least 7 to 14 days before the scheduled departure date.
  • Payment Methods: Accepted via bank transfer, Revolut, Wise, or major credit cards (subject to a 3% administration fee). Failure to pay the balance on time may result in cancellation without a refund.

Cancellation & Refund Policy.

  • Cancellation by Guest:
    • More than 9 days before departure. 100% of the deposit is forfeited, but any balance paid is fully refunded.
    • 5 to 7 days before departure. 50% of the total trip price is non-refundable.
    • Less than 4 days or No-Show. 100% of the total trip price is strictly non-refundable.
  • Rescheduling: Allowed up to 14 days before departure, subject to boat availability and a small administrative change fee.

Force Majeure & Itinerary Changes

  • Weather & Safety. The captain reserves the absolute right to alter the itinerary, omit specific stops (e.g., Manta Point, Moyo Island), or delay departure due to sea conditions, bad weather, or coast guard orders (Syahbandar).
  • Operator Cancellations. If the trip is cancelled entirely by the operator due to severe force majeure or mechanical failure before departure, a 100% refund or a free reschedule will be issued. The operator is not liable for secondary expenses like flights or hotels.

Mandatory Insurance & Liability

  • Travel Insurance. Guests are strictly required to purchase comprehensive travel insurance covering medical evacuation, trip cancellation, and adventure activities (snorkeling/diving) prior to boarding.
  • Liability Release. The operator assumes no responsibility for personal injury, loss or damage to personal property (such as cameras, phones, or luggage), or medical emergencies occurring during the tour.

Service Disclaimer

  • Our Role: Senaru Trekking is a licensed travel agent coordinating Komodo trips with vetted, high-quality boat operators in Labuan Bajo.
  • Vessel Liability: The technical operation, safety equipment, and onboard services are the exclusive responsibility of the boat operator.
  • Agency Status: Senaru Trekking functions as a booking coordinator and is not the direct vessel owner or operator.

National Park Fees & Extra Charges

  • Inclusions & Exclusions. The base price typically covers meals, water, and basic gear.
  • Government Fees. Komodo National Park entrance fees, ranger fees, and local trekking taxes are often not included in the base price and must be paid in cash (IDR) to the crew on Day 1.

2026 Komodo National Park Entrance Fees

The updated park entrance fee is IDR 650,000 per person.

This is a one-time fee that covers your entire multi-day boat tour. There are no daily re-entry charges.

The fee includes:

  • Admission to all major destinations.
  • Park ranger (ranger) and trekking guide fees.
  • Snorkeling permits and local government retribution fees.
  • Wildlife conservation contributions.