Booking Policy and Terms for Komodo Trip

Book your Komodo trip safely and easily with Senaru Trekking. We partner with trusted local boat teams in Labuan Bajo and Lombok Island who providing great service. Even though our main trekking team does not run the boat tours, we only recommend trips that are safe, reliable, and Eco-friendly.

Why Guests Choose Us for Komodo Trips

One Contact Point: Book your Rinjani trek and Komodo trip in one place. No confusion, no extra hassle.
Trusted Boats: We only work with safe, verified, and eco-friendly operators.
Tested by Us: Our team has taken these trips firsthand, so we only recommend the best ones.
Full Support: Get quick help in English or Indonesian before and during your trip.

Pink Beach Labuan Bajo

Trip Changes & Park Visitor Limits – Komodo Booking Policy.

To protect the environment, Komodo National Park only allows 1,000 visitors per day. Please read our trip policies below:

Schedule Changes: Our tour schedule can change at any time due to bad weather, sea rules, or park crowding.
Backup Stops: If Padar Island is completely full and hits its daily visitor limit, we will take you to Kenawa Island instead.
Book Early: Because tickets are limited and sell out fast, you must book early to guarantee your entry into the park.

Our Boats & Accommodation Standards

Traditional Wooden Boats: Our boats are built by hand from wood by local craftsmen, using classic Indonesian designs.
Basic Facilities: Onboard facilities are simple and practical. They match the standard style used for long boat trips in this region.
Set Your Expectations: This trip is a rustic, authentic adventure, not a luxury cruise. Please make sure this level of comfort fits your needs before booking.

Maintenance & Replacement Policy.

Regular Maintenance: All our partner boats are checked and maintained regularly to keep you safe and comfortable.
Breakdowns During the Trip: In the rare event of an engine or technical issue during your tour, we will immediately arrange a replacement boat so you can finish your trip.
Breakdowns Before Departure: If a mechanical issue happens right before your trip starts, we will contact you immediately to show you available backup boat options.
Price Changes: Replacement boats may have different layouts and prices. Your final bill will be adjusted up or down based on the new boat you choose.
Working Together: Your safety is our top priority. We will work closely with you during any boat change to make sure your trip continues smoothly.

Boat Power & Noise – Komodo Booking Policy.

Overnight Power: The boat’s generator runs all night to power the lights and air conditioning.
Engine Noise: Standard boats in this region do not have soundproofing. You will hear the engine and generator noise inside your cabin, especially when the boat moves at night.
Sleep Comfort: This noise is normal for all Komodo cruise boats. If you are a light sleeper, we strongly recommend bringing earplugs or noise-canceling headphones to help you get a good night’s rest.

Boat Cleaning & Hygiene Protocols – Komodo Booking Policy.

Deep Cleaning After Every Trip: To ensure the highest hygiene standards, every boat is thoroughly cleaned and disinfected immediately after each tour ends.
Fresh Cabin Linens: All bedding—including duvets, mattress protectors, and pillowcases—is professionally washed and completely replaced with fresh linens before new guests arrive.

Pest Control & Prevention

Regular Deep Cleaning: Every boat goes through a full pest control treatment and fumigation every 6 to 8 months when it is out of the water for maintenance.
Tropical Environment: In the tropics, small insects can multiply quickly and are sometimes brought onboard by accident inside guests’ luggage from the mainland.
Quick Support: If you see any insects during your trip, please do not worry. Just tell our onboard crew right away, and they will take care of it immediately.

Reservation.

Please fill in the complete information to our Email at tours@senarutrekking.com
Name list and details of arrival and departure shall follow every booking
Get booking confirmation by email or WhatsApp after your booking is confirmed.
Secure your booking by sending a deposit.
Please send us your profile information or a copy of your passport.
All prices we presented in the tour package can be changed and are not final until confirmed to book the tour.
Share your arrival schedule at Labuan Bajo airport or any hotel in Labuan Bajo for pick-up service.

Payment

Deposit Requirement: A non-refundable deposit of 30% to 50% of the total tour price is required to secure a booking.
Balance Payment: The remaining balance must be paid in full at least 7 to 14 days before the scheduled departure date.
Payment Methods: Accepted via bank transfer, Revolut, Wise, or major credit cards (subject to a 3% administration fee). Failure to pay the balance on time may result in cancellation without a refund.

Cancellation & Refund Policy.

Cancellation by Guest:
- More than 9 days before departure. 100% of the deposit is forfeited, but any balance paid is fully refunded.
- 5 to 7 days before departure. 50% of the total trip price is non-refundable.
- Less than 4 days or No-Show. 100% of the total trip price is strictly non-refundable.
Rescheduling: Allowed up to 14 days before departure, subject to boat availability and a small administrative change fee.

Force Majeure & Itinerary Changes

Weather & Safety. The captain reserves the absolute right to alter the itinerary, omit specific stops (e.g., Manta Point, Moyo Island), or delay departure due to sea conditions, bad weather, or coast guard orders (Syahbandar).
Operator Cancellations. If the trip is cancelled entirely by the operator due to severe force majeure or mechanical failure before departure, a 100% refund or a free reschedule will be issued. The operator is not liable for secondary expenses like flights or hotels.

Mandatory Insurance & Liability

Travel Insurance. Guests are strictly required to purchase comprehensive travel insurance covering medical evacuation, trip cancellation, and adventure activities (snorkeling/diving) prior to boarding.
Liability Release. The operator assumes no responsibility for personal injury, loss or damage to personal property (such as cameras, phones, or luggage), or medical emergencies occurring during the tour.

Service Disclaimer

Our Role: Senaru Trekking is a licensed travel agent coordinating Komodo trips with vetted, license boat operators in Labuan Bajo and in Lombok Island..
Vessel Liability: The technical operation, safety equipment, and onboard services are the exclusive responsibility of the boat operator.
Agency Status: Senaru Trekking functions as a booking coordinator and is not the direct boat owner or tour operator.

National Park Fees & Extra Charges

Inclusions & Exclusions. The base price typically covers meals, water, and basic gear.
Government Fees. Komodo National Park entrance fees, ranger fees, and local trekking taxes are often not included in the base price and must be paid in cash (IDR) to the crew on Day 1.

2026 Komodo National Park Entrance Fees

The updated park entrance fees:

4 days 3 nights boat trip IDR 750,000/ person.
3 days 2 nights boat trip IDR 650.000/ person
2 days 1 night boat trip IDR 550.000/ person
Day tour to Komodo Island IDR 450.000/person.

This is a one-time fee that covers your entire multi-day boat tour. There are no daily re-entry charges.

The fee includes:

Admission to all major destinations.
Park ranger (ranger) and trekking guide fees.
Snorkeling permits and local government retribution fees.
Wildlife conservation contributions.

Final Agreement

Review Requirement: Please review these Terms and Conditions carefully before submitting your payment.
Implicit Acceptance: By completing your deposit payment, you explicitly acknowledge, understand, and agree to all the terms outlined above.
Payment Confirmation: After transferring your deposit, please send the proof of payment to our staff immediately to finalize and secure your booking.